![]() Use the ubiquiti device discovery tool - chrome extension to find your cloud key's new ip address on the network.After a good amount of time your cloud key will restart and will likely have a different IP address.So, for my future self, and the benefit of others, below are the steps to recover your UC-CK cloud key. The workaround worked well until a couple weeks ago when it randomly happened again without a power outage as the cause. I might not have power, but I'll have the internet to keep me distracted all day □ The first time my cloud key failed my neighborhood was dealing with semi-frequent blackouts for 4 hours at a time before the power utility could restore power-some sort of underground powerline issue.Īs a workaround, I ended up buying an APC UPS 1500VA UPS that let's you connect another battery to it which gave me a ridiculous uptime for my modem + USG + US-8-60W switch + UAP AC Pro + UC-CK cloud key at 8 hours. This means any time there is a power loss you are at risk of corrupting the cloud key's mongo database □ The cloud key uses a mongo database that does not handle sudden shutdowns very well. It hangs at login indefinetly after submitting my username and password. When this occurs I'm unable to login to the unifi controller software's web interface. In both cases, the cloud key's status LED was showing a white LED light instead of the normal blue. Your Ubiquiti WiFi controller should be back online on UniFi Management Dashboard hope this helps some of you are having issues.In general, I've been very happy with my Unifi cloud key for managing my Unifi network, but there have been 2 occasions over the past couple years where the cloud key has encountered unrecoverable failures. You can check for the upgrade and install it. Once it’s restarted and you able to log back as normal. You should see “The system is being restored. Once you choose your restore option, just click on confirm to restore your backup List backup if it detects, then you just choose Once finish with restore, then you may need to start the Unifi service or it will reboot automatically You will get confirm dialog, click Confirm Once the Unifi service is stopped you can click on the Restore from auto backup or file you have on your local computer. To restore you will need to stop the UNIFI service in order to restore (you will see Restore is Grayed out since the server is running) Then login back via browser, default login user/pass: Once you done the factory reset process using option 1, 2 or hard reset Login then run command: ubnt-systool reset2defaults Once logged in click on Maintenance>Reset To Defaults Option 2: via SSH Go to IP address of cloud key and login with your user/password or default should be (user: ubnt and password: ubnt). Otherwise, do hard reset using a paper clip small hole on the key, Hold for five seconds or so until it’s restarting then release it, which is reset to default state. Here is the start of the process, if you have access to the device via browser or ssh, then do a factory reset. Google Chrome Plugin: Ubiquity Device Discovery Tool ![]() ![]() The third thing you may need to use the UniFi discovery plugin, I am using within Google chrome, which helps find the Cloud key IP in case it’s changed, not required since you can find via DHCP server or smart switch or router would have MAC/IP info.īackups: location of autobackup is /data/autobackup Next, make sure you are on the same network as the cloud key and other Unifi devices. The process I am using here sometimes it picks up auto backup and sometimes it does not. So here is what I have done it may help out some users.įew things you should know, one you should have a backup of configuration if you don’t and for some reason, if you have still had access to cloud key via browser, ssh then download the backup to your local computer. Worse if you re-fresh browser it may kick you out and will have to restart session again. ![]() So here is what I end up doing to get back online, without waiting for their “UniFi 24/7 live tech support” because it takes a long time depending on the time of the day, I had to wait between 30 minutes to up to 2 hours one time. Sometime re-booting fixes the issues, but sometimes it does not. I have helped a few small businesses with this issue. This happens when there are firmware updates that corrupted, network issues, config changes or just got stuck after normal re-boot. For whatever the reason your Unifi cloud key goes offline or after the firmware upgrade it shows offline, then you will lose access to UniFi Management Dashboard. ![]()
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